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I had a propane leak on the hose for my fireplace. There was a smell inside the home. I had called another company to come out and fix it - and they supposedly did. I certainly paid for it. Unfortunately, I still had a smell inside the house, so called Pac-West and they came out today to top of the tank and actually found and fixed the leak - and made sure I could see that it was fixed. Really appreciated the quick response - not so happy with the other company!
Thank you so much Lynne!
Kevin from Pac West filled our propane tank in the middle of the Xmas snowstorm we experienced in WA. He was friendly, attentive and took care of the job in the snow. I really appreciated his friendly service and his dedication to deliver in a snow storm. Thank you, Kevin!
Pac West is the Best.
I have a 120 gallon tank that supplies a fireplace insert. Pac West installed the tank and keeps it filled. The fireplace insert is a pleasure to operate and is a back-up source of heat when the power goes out, which has happened three times in the last four months.
I keep an eye on the tank volume and, without fail, Pac West has filled it when it gets near 30%. I feel a sense of "thermal security" knowing that the tank will be reliably filled by Pac West.
We recently had some updates and additions done to our home's propane system. PacWest was very responsive to our request for an estimate and with resupply of our tank. Chris provided a very detailed, easy to understand plan for adding the lines we wanted for exterior use and then came back and did a great job of installing the new pipe lines and updating the tank. He was extremely professional and knowledgeable and did the job in an efficient manner, and ensured we understood all the changes and updates. The entire staff we have dealt with from the customer service to techs have been professional and personable. Will look forward to using PacWest for many years.
I can’t say enough good stuff about these guys.
1. Quick to return calls
2. Quick to fill us up when we embarrassingly let our tank level get too low
3. Just the other day leveled the leaning tank and replaced a leaking regulator. Derrick even helped me with some yard work cutting off a tree root.
We will miss these guys after about 15 years of excellent customer service