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We recently had some updates and additions done to our home's propane system. PacWest was very responsive to our request for an estimate and with resupply of our tank. Chris provided a very detailed, easy to understand plan for adding the lines we wanted for exterior use and then came back and did a great job of installing the new pipe lines and updating the tank. He was extremely professional and knowledgeable and did the job in an efficient manner, and ensured we understood all the changes and updates. The entire staff we have dealt with from the customer service to techs have been professional and personable. Will look forward to using PacWest for many years.
I can’t say enough good stuff about these guys.
1. Quick to return calls
2. Quick to fill us up when we embarrassingly let our tank level get too low
3. Just the other day leveled the leaning tank and replaced a leaking regulator. Derrick even helped me with some yard work cutting off a tree root.
We will miss these guys after about 15 years of excellent customer service
The staff at PacWest are friendly, helpful and very professional! I always ask for the rate and they share it with me and their website is easy to use to pay invoices. I really appreciate their honesty and integrity as I did not always have that same great experience with other Propane companies. I have been a loyal customer for 5 years now! Thanks!
I called several other companies before I called PacWest. All I got was a bunch of reasons why they could not get me hooked up and going for 2-3 weeks. I called PacWest and because it was a small job they re-routed a guy that was in the area to come by and get it done the same day. He was in and out in 30 minutes and I was in business. There were a few challenges, but instead of excuses, I got solutions. The price was actually better than all the rest of the companies as well. Probably because they get twice as many jobs done as these other guys. The installer was sharp and thought on his feet to make sure he could get the job completed without interruption. I wish I could remember his name, because he deserves mention. This kind of employee is hard to find. He represented your company like a real pro. He was proud to work for his company, and proud to represent his company.
I have had my propane filled up three times by PacWest Propane and every time I call to order they are so friendly. Their prices are also hard to beat! We have a 350 gallon tank on our residential property that’s used for heating and hot water and I’ve paid over $1500 to have our propane filled up by a AmeriGas and can’t I couldn’t believe the amount they charged us. So when I started looking for new propane companies, I’m so happy I found PacWest and will never switch propane companies now.