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Don't get too big like North West Propane! They are rude and seem very uncaring, where you have a min fill at $300! Some of us sometimes just can't afford that! We were with Propane Service Now and Kelly and his wife gave us personal service. My wife's family has had this farm since 1944, but since PacWest took over his truck and customers you have been just as nice and understanding to us and it is much appreciated! Being flexible will keep you in business for a very long time! Like I said nobody like a company that has become impersonal us seniors remember who is good and who is NOT.
fantastic fast service as always. other companies I have dealt with have jacked their price up and then been late and very confusing. on my bill it was the price of the propane and tax - that's it! I love you guys. they came out the same day I asked for it knowing I was low and did not charge me a service fee for that. I will always order from PacWest. thank you, Steve and Pam
Are you kidding me!!! Called Ole Monday 9/17/19 about 10:00 a.m. giving him my sob story about how messed up Suburban Propane had treated us. Had a new tennant just moved in Sunday night, no oven, no cooktop, no heat. Oh, and I live on Bainbridge Island - out of he's normal range of service. 4:00 the next day the propane truck rolls up my driveway and by 6:00 he had Suburbans' tank removed, PacWests' tank installed, hooked up and baked potatoes and a broiled steak cooking in the oven. I kid you NOT!!! Now that is service. Oh, and the tech, Bob, hell of a guy!! Gave him a salmon roast to take home... need I say anymore? Added Wednesday Kevin comes and tops off the tank!! I could just cry, I'm so happy!
Called for delivery appt. in the morning and they delivered the same afternoon!
Kevin was my delivery man and followed detailed instructions to my property very well - as I have a very difficult location to find.. He was professional, polite, and courteous.
Kudos to PacWest for awesome service!!
Called 2 days ago and requested information. The recording said that they would get right back to me...AND THEY DID! The lady I spoke with was so helpful. We did not know if they would deliver to SeaTac and fill a partial tank. (None of the BIG name propane dealers would service us, without setting up an account and a large minimum purchase at 2 times the price we got from Pac West. We told Pac West that any time in the next couple of weeks would be ok. Now only 2 days later the tank has been filled. Thank You Pac West!